Shipping Policy Offer is valid for shipping within the Lower 48 United States only. Most items, unless otherwise stated, are generally shipped within 1-3 business days of your payment being received.
Our shipments are sent directly from our warehouse with UPS and usually arrive in 2 to 6 business days. PLEASE NOTE: Our company is not responsible for products that are lost or stolen once delivered by UPS.
Shipping to Alaska and Hawaii
We currently do not ship to Alaska and Hawaii.
You will receive an email from us with the UPS tracking number of your shipment. When your order ships, you will receive a "Shipped" email that includes your shipment tracking information. Please check your junk/spam filter or folder if you do not receive an email in your regular inbox.
You will be able to track your shipment one (1) business day after receiving the tracking number.
Please note that we cannot ship to P.O. Boxes or APO's. We require a physical street address for all purchases.
Note: If you attempt to track your order the same day you receive the tracking information, you will typically receive a message indicating that your shipment does not exist. This is common. Try tracking your shipment again the next business day.
Product Received with Missing Parts, Damaged, or Is Defective Policy
If you receive a product that has missing parts, is damaged, or is defective in any way, please contact us immediately (within 5 days of your item being delivered). We will file a damage report with the shipping company, if applicable, and make arrangements to resolve the damage. Any and all damage/defective items MUST be documented with photos of the problem (this is required to file a claim with the shipping company if the product is damaged) and emailed to us at support@BestSalonDirect.com within 5 days of the item being delivered.
Refused / Returned Product or Returned Due to Wrong Address Policy
In the event that UPS attempts to deliver your item and you refuse the delivery or they are unsuccessful after numerous attempts to locate you, the product is returned to us due to a wrong address that was provided, or the item is returned by UPS by the customer for any reason, you will have to pay the shipping charge before we can reship a replacement package. If your package is damaged never refuse delivery. Simply accept delivery and follow instuctions above for damaged packages. If you want to cancel the order, you will be charged a 20% restocking fee plus shipping and the remaining amount will be refunded to the card you used to make your purchase.
In the event that you decide to cancel your order, you may email us at support@BestSalonDirect.com If we have not shipped your item yet, we will cancel your order and refund your money.
Please note: There is an order cancellation fee of 10% of the total purchase price. This fee is to cover the costs of removing the order from our payment, warehouse, and shipping systems and to help recover the cost of credit card processing and refunding. If your item has already been shipped, please see above for the return policy.